Stories from the field: small choices, big outcomes
A savings app added a simple “transactions off” toggle for users uncomfortable with full access. Support tickets dropped, conversion rose, and reviews mentioned feeling respected. Sometimes, a single product choice reframes the entire trust relationship dramatically and durably.
Stories from the field: small choices, big outcomes
A budgeting tool narrowed requested scopes to balances and merchant names. Completion rates improved because users stopped hesitating at permission screens. The team later introduced optional scopes, letting power users opt into richer features without pressuring newcomers.